Refund policy

RETURN AND REFUND POLICY


At Tavish, we are committed to providing you with luxurious, high-quality Ayurvedic wellness products. If for any reason you are not satisfied with your purchase, our return and refund policy ensures a seamless and hassle-free experience.


1. Eligibility for Returns

  • Timeframe: Products must be returned within 30 days from the date of purchase.
  • Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging. Any tampered or damaged product will not qualify for a return.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.


2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products.
  • Products purchased on sale or as part of a promotional offer.
  • Gift cards or promotional codes.


3. Return Process

  • Initiating a Return: Contact our customer support team within 7 days of receiving the order via email or phone with your order number, reason for return, unboxing videos and supporting photos.
  • Approval: Once approved, we will provide you with return instructions and a return address.
  • Shipping Returns: Customers are responsible for return shipping costs unless the issue is due to our error (e.g., defective, damaged, or incorrect product).


4. Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 7–10 business days. The amount will be credited to your original method of payment.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective product).


5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.



6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receiving your order. Provide photos and a description of the issue, and we will promptly assist you with a replacement or refund.


7. Contact Us

If you have any questions about our return and refund policy, please reach out to our customer service team: info@tavish.in